- There are no formal entry requirements to become a shop assistant manager. Often, those who have previously worked as sales assistants will become assistant managers when progressing through the company. Larger organizations with management trainee programs often hire college graduates. Relevant college courses for entry into these programs include business and management. Successful applicants learn about all aspects of management such as interviewing, budgeting and purchasing. This is done on the job and via classroom training.
- Experience in a retail environment is essential. Employers look for those with exceptional customer service skills, good interpersonal skills and leadership qualities. The assistant manager may also have to deal with customer complaints. The ability to work well under pressure and handle difficult situations is therefore required.
- The shop assistant manager balances overseeing the team with offering assistance to the manager. Duties may vary depending on the size of the store. However, shop assistant managers generally help to draw up staff schedules, interview prospective candidates, order stock and deal with staff and customer queries. The majority of the day is spent working on the shop floor and occasional time spent in the office. The assistant manager should serve as a role model to junior staff members.
- Hours vary for shop assistant managers depending on the store's hours of operation. However, hours are generally 35 hours per week. This is spread over the week including evenings and weekends. The store will need management coverage at all times, so overtime is expected during busy periods, such as Christmas.
- Salary range varies greatly depending on the type of store an assistant manager is employed at. However, according to the Bureau of Labor Statistics, the average salary for a shop assistant manager in May 2008 was $35,310, including any commissions earned.
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