The industry recommended procedure to make the most of the resources you have is to innovate.
It has served the ever-increasing demands of any industry.
And it's a no-brainer that to innovate, you need to know the existing technology and processes inside out.
That is probably the reason why BPO units on the higher rungs are generally more open for innovation in call center technology.
The bigger answering service firms are more tolerant towards a bit of experimentation, even at the cost of some resources being unproductive.
The phone answering units know that with the right kind of experimentation, they can hope to break out of the competition and do something unique and different.
To be noticed in a market that is saturated with business process outsourcing units, it's important to make your own waves.
To stand out, you have to be different.
Innovations in BPO processes can turn things around for firms that have a paucity of resources.
Innovation would mean optimizing the call center resources that they have on hand.
It means streamlining the answering service and cutting down on all those frills that make the process heavy or cumbersome.
It's important to determine how many members you want on the inbound call center team.
If your project doesn't require a higher number of people on the phone answering desk, better not hire many as they will be sitting doing nothing.
Similarly, if you have less than required number of BPO service agents on the team, the hold time for calls will shoot up.
The gap between two calls in the inbound call center team will shrink and agents will be hard-pressed for time.
The lead generation team can innovate in a different way.
Since their task is to call prospective consumers and promote the client's products/services, the telemarketing team often ends up calling the wrong demographics.
It's a simple question of reading the data available with the call center.
Interpreting data can lead to omission of certain chunks of the database.
The outbound call center can skip calling many numbers that wouldn't have yielded results anyway.
This sort of an innovation in the sales lead generation team saves the resources of the client and earns brownie points for the BPO unit.
Economical use of resources is valued by the bigger firms as well, let along the small business and start-ups.
It pays to save on the behalf of your client through innovations.
Cross selling and up selling are innovative methods in the telemarketing sector.
Through these ways the call center agents push for sales in cases where the direct methods don't work out.
It could be that the consumer doesn't like the product/service that the outbound call center person wants to sell.
Then, the agent can offer some other product/service in the same field or push for an upgrade of what they already have.
These are known methods of telemarketing services that yield results.
When it's innovation you are talking about, the more you think out of the box, the more sensible it seems to be.
It has served the ever-increasing demands of any industry.
And it's a no-brainer that to innovate, you need to know the existing technology and processes inside out.
That is probably the reason why BPO units on the higher rungs are generally more open for innovation in call center technology.
The bigger answering service firms are more tolerant towards a bit of experimentation, even at the cost of some resources being unproductive.
The phone answering units know that with the right kind of experimentation, they can hope to break out of the competition and do something unique and different.
To be noticed in a market that is saturated with business process outsourcing units, it's important to make your own waves.
To stand out, you have to be different.
Innovations in BPO processes can turn things around for firms that have a paucity of resources.
Innovation would mean optimizing the call center resources that they have on hand.
It means streamlining the answering service and cutting down on all those frills that make the process heavy or cumbersome.
It's important to determine how many members you want on the inbound call center team.
If your project doesn't require a higher number of people on the phone answering desk, better not hire many as they will be sitting doing nothing.
Similarly, if you have less than required number of BPO service agents on the team, the hold time for calls will shoot up.
The gap between two calls in the inbound call center team will shrink and agents will be hard-pressed for time.
The lead generation team can innovate in a different way.
Since their task is to call prospective consumers and promote the client's products/services, the telemarketing team often ends up calling the wrong demographics.
It's a simple question of reading the data available with the call center.
Interpreting data can lead to omission of certain chunks of the database.
The outbound call center can skip calling many numbers that wouldn't have yielded results anyway.
This sort of an innovation in the sales lead generation team saves the resources of the client and earns brownie points for the BPO unit.
Economical use of resources is valued by the bigger firms as well, let along the small business and start-ups.
It pays to save on the behalf of your client through innovations.
Cross selling and up selling are innovative methods in the telemarketing sector.
Through these ways the call center agents push for sales in cases where the direct methods don't work out.
It could be that the consumer doesn't like the product/service that the outbound call center person wants to sell.
Then, the agent can offer some other product/service in the same field or push for an upgrade of what they already have.
These are known methods of telemarketing services that yield results.
When it's innovation you are talking about, the more you think out of the box, the more sensible it seems to be.